FREQUENTLY ASKED QUESTIONS

Are the products original?
All products sold on shop.olabicoffee.com are 100% original.

Are prices inclusive of VAT?

All product prices on shop.olabicoffee.com include VAT.

What should I do if I receive the wrong product?
If you receive a different product than ordered, please contact our customer service via WhatsApp at 0 324 234 64 68 for replacement.

Can I modify my order after placing it?
If your order has not yet been shipped, you can modify it by contacting customer service via WhatsApp.

Can I change the delivery address?
If your order has not been shipped, you may update the delivery address by contacting customer service.

Will out-of-stock products be available again?

Our stock is regularly updated, and products are usually restocked while the season continues.

Shipping / Delivery

When will my order arrive?

Orders are delivered within 1–3 business days.

How can I track my order?

You can track your order status from the order details page in your account.

What should I check when receiving the package?
Please inspect the package for any visible damage. If damaged, do not accept the package and request an official report from the courier.

I was not home during delivery. What happens?
The package will be delivered to the nearest branch and held for 3 days. You may collect it with your ID. After 3 days, it will be returned to the sender.

Cancellation & Return

How long does a refund take?

Refunds are processed within 7–10 business days after the product reaches us.

How many days do I have to return a product?
You may return the product within 14 days of delivery.

What if the product is defective?
If the product is defective, please return it within 14 days for refund or replacement depending on stock availability.